Support

Support

Superior Service

Pre-sale service

Pre-sales service

In accordance with customers’ request, providing technical guidance and a complete set of equipment documents, answering all kinds of questions, designing laser processing scheme, showroom for customers to visit, sample and test the machine.

sale service

sales service

Conducting field investigation, assist customer in planning and design of production site, the layout of water, electricity, gas, etc,. Provide customers with a full set of equipment operation instruction and train users’ workers freely. The basic laser theory, safety protection and equipment maintenance will be trained to users’ workers before delivery.

After sales service

To ensure that customers are able to master operational procedures, methods and independently use the machine as soon as possible. Processing operation, machine daily maintenance and safe operation are conducted to operators at customer workshops. One year warranty service is effective since the date of user written acceptance upon completion of installation and commissioning at customer site. Within warranty period, after-sales service engineers will be irregularly dispatched to conduct routine machine inspection and maintenance. The engineers will also answer questions customer raised.